Customer Service

It's Not Personal, It's Business - Business

It’s Not Personal, It’s Business

This statement has been the source of much deserved backlash over the years. People realize that business is at it’s best when it becomes personal to it’s customers and employees. Lately I have been thinking about how business can use this adage to redefine their customer relationships by slightly modifying it. For the customer/employee/owner it is personal, …

It’s Not Personal, It’s Business Read More »