theskyfloor

theskyfloor

Setting the Table: 140 Word Review

“Setting the Table” is now a favorite book of mine. Danny Meyer’s approach to serving customers with “enlightened hospitality” is applicable for every business. Danny maintains an honest voice throughout, never sugar coating the lessons learned through the pains and joys of growth. From these sometimes difficult choices and experiences he delivers an inspiring treatise on hiring, culture and values. I …

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It's Not Personal, It's Business - Business

It’s Not Personal, It’s Business

This statement has been the source of much deserved backlash over the years. People realize that business is at it’s best when it becomes personal to it’s customers and employees. Lately I have been thinking about how business can use this adage to redefine their customer relationships by slightly modifying it. For the customer/employee/owner it is personal, …

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